Get Started

MailRail is a simple and intelligent email marketing solution that helps you create and launch email campaigns in an easy and affordable manner. Mailrail helps you manage your mailing list, keep track of subscriptions, create custom or template-driven newsletters and track campaign performance.
Start experiencing the rich featureset of Mailrail by signing up today. Once you have signed up, you will receive an email with an enclosed validation link to validate your email address.
After validating your email address, login to MailRail with the user ID and password that you provided when you signed up. This page lists easy to follow, step-by-step instructions on to add contacts, create campaigns, and send and track emails. If you have any questions, please contact us, our friendly staff would be delighted to help you

Creating Contact list

  • Click on the 'Contacts' tab
  • Click on the 'New List' tab and enter your list name
    • Select 'Add Individual' if you have fewer than ten contacts
    • Select 'Import from Excel' where you can add bulk contacts to your list
    • 'Copy Email Id's' to copy-paste any number of contacts to add into your list
    • Select 'Import from mailing list' to retrieve contacts from your Gmail/Yahoo
  • Enter the email addresses and click 'Add to List'

Create Email

Create Emails

  • Click on the 'Emails' tab
  • Select your list and click 'Continue'
  • Choose a name for the email and enter it here. This is to help you identify each of your emails-- we are not displaying this name in your emails
  • Enter the subject of the email
  • Type 'From Name' and 'From Email Address'
  • Choose the type of email. Select-'Send a Text mail'/'Send a Web page'/'Send a Newsletter'Click on the 'New List' tab and enter your list name
    • Text Mail: Type your simple emails and attach files
    • Web Page: Type a webpage link or upload an html file as your email body
    • Newsletter: Select a template and customize the contents with your text
  • You can insert your signature by checking 'Include Signature' (Optional)
  • Click on 'preview' to view your email content
  • Click on 'Send Mail Now' to deliver your email immediately
    • Click on 'Save to Drafts' to save your email. You can modify and then send this email at any point in the future
    • You can schedule a date and time to send your email by clicking 'Schedule Your Mail'

Broadcast Reports

Broadcast Reports

  • Click on the 'Reports' tab, you can track your performance of sent emails. See how many emails were sent, how many were opened, bounced and forward counts of your broadcast. You can display addresses that have opted out from your list as well.

Your Image Gallery

Image Gallery

  • Click on the Images tab
  • Click on the 'Upload New Image' link
  • Enter the name of the image file or browse to the image.
  • Click on upload image

My Settings

My Settings

  • Click on the 'My Settings' tab, where you can view your profile
  • You can view your profile Update your profile by clicking 'Edit Profile'
Mailrail FAQ

Getting Started

1. I have registered with Mail rail and I have not got confirmation mail. How can I proceed?
Please check your spam folder for the confirmation mail if you are not finding it in your inbox. You can also send a mail to or call us at 408-775-7077

2. What happens when I enter duplicate mail ids to a list?
When you add contacts which are already exist in a list, Mail rail automatically checks for the duplication of mail ids and list will contain only unique ids.

3. How to upload contacts?
Create a MS Excel file for your contacts. Click on Contacts, type the list name in the text box provided and click 'Add List'. Select import from excel, browse your file and click upload.

4. How to create a list?
Click on Contacts tab, enter your list name in the textbox provided and click on add to list to create your new list

5. What is a Free Account?
Free Trail Account gives you access to use our all features for free. You don't have to pay. You can use our product free for 30 days with 100 contacts and unlimited emails.
Once your Free Account expires we will intimate you via email to upgrade your account.



1. What happens with bounced ids of contact lists?
You can check bounced email ids in detailed report. We have given option to edit/delete the bounced ids from your contact list. We automatically do not delete your bounced email ids.

2. I will send mail to multiple lists and all these lists have few mail ids in common. How many times these ids will receive emails?
All valid email ids will receive a single mail.

3. How to add new contacts to already existing list?
Click on contacts, you can view all your existing lists. Click on a list to which you want to add new email ids. You will get options to get mail ids. Select any one option and add your contacts to list.

4. How can I export contacts from a list?
Go to contacts tab, click on a list. Click on download contacts. It extracts all contacts of that list to a excel file.

5. What does 'move to unsubscribe' mean?
When you select mail ids and click move to unsubscribe, selected mail ids will be unsubscribed. Mail will not deliver to these unsubscribed mail ids until you set the status to subscribe.

6. How 'Copy Contacts to List' differs from 'Move to List'?
Copy Contacts to list copies the mail ids to other lists keeping the original record on the list where we copied from. Move to list does not keep the original records.



1. How can I add images to my mail?
Click on the Add/Upload link which is above the mail body block. Select the image. Page will lead to Images page if you have not added images in your mail rail account. Click on upload new image.

2. What are the different email editors available?
We have three types of email editors namely 'Text Mail', 'Web Page' and 'News Letter'

  • Text Mail : Here you can enter simple text for your mail body and 1MB of file attachments
  • Web Page: You can choose between html web page link or html template. For html web page you need to enter the url and for html template browse the template and upload it.
  • News Letter: Click on a template you are interested in. Edit/Delete options you can see it in all blocks.

            Edit/Delete the blocks. You can edit/delete the image by right clicking on the image.

3. Is there any option to add mail ids other than list while sending a mail?
Yes. Click on emails tab. Select the box 'Click here to add more recipient email ids other than contact list for this broadcast'. Enter the mail ids and click next. You can add maximum of nine mail ids.

4. How can I edit the news letter?
You can edit each block of the news letter. Click the edit icon of the block you want to edit. Editor page will pop up where you can edit the content of your news letter. To change/delete the image, right click on image and select the option you interested in.

5. What if I want to send the mail now and deliver the mail few days later?
For this particular purpose we have provided Schedule your mail option. Click on emails tab, select the contact lists and enter email subject, reply to fields. Select an email editing option and enter your email body. Click on schedule your mail option. Select the date and time. Click on submit to schedule the mail.

6. Can I delete drafted or scheduled mails?
Of course you can delete. Click on view drafts or view scheduled mails. Click on the email you are interested in. You will find a Delete button to delete it. Click on the same.

7. Is there any option to enter signature and to use the same in each mail I send?
You can add your signature by clicking 'Edit your Profile' or 'My Settings'. Enter your signature and click on submit. Your signature gets saved. When you create an email, after entering the email body, select the checkbox of add signature.



1. How can I check the performance of my email?
 Reports give you the overall performance of an email. You can go to Reports and click on the email you are interested in or search for the email by giving email name in the search box. Click on the result. You can see the detailed report.


1. How can I use the saved images in mail?
You will get an option to add/upload image while typing mail body. You can choose the images you have saved and can use it in your email body.

2. What formats of images I can upload and what should be the size of an image?
Gif, jpg, png and bmp formats are allowed. You can upload an image of size 600x600

My Settings

1. What formats we can use for company logo and what is the maximum size?
Gif, jpg, png and bmp formats are allowed. You can upload an image of size 200x200

2. How to edit my profile?
Go to my settings and click on 'Edit Profile'. Edit the fields and click 'Update'


1. How to send the mail from drafts?
You can view all the saved mails by clicking 'View Draft Mail' link under 'Create an Email' of home page. Click on the particular email, you can send it by clicking 'Send' button.

2. Where can I edit the attachments of saved mail?
Go to view draft mails, click on the email. Mail type of 'Text' contains attachments provided you have attached the files before saving to drafts. Click on edit mail to add/delete the attachments.

3. Can I change the mail type of saved emails?
No you cannot change the Mail type.

Schedule Email

1. Scheduled mails depend on which time zone?
You can now schedule your MailRail campaigns to automagically deliver based on each subscriber's timezone.No more timezone differences! 9am means 9am now, whether you're on the east coast or west coast. Or anywhere on the globe, really.

Price Plan

1. How many emails I can send per a month?
Our pricing plans are based on contacts. You have limitations for contacts according to your pricing plan but not for broadcast. You can send out unlimited emails.

2. How can I upgrade my account?
Go to My Homepage, and click on 'change your plan'. You can view all pricing plans. Select the plan which is suitable for you. Click next and add the billing and credit card details. Click on submit my order.
Once you change the plan you will get a confirmation mail to your inbox

MailRail Turorials


Add Contacts
Click on the 'Contacts' tab
Click on the 'New List' tab to create a list. Select one of the following options:
'Add Individual'/'Import From Excel'/'Copy-Paste contacts'/'Import From Mailing List'
  Add Individual
    Enter the email IDs which you wish to add to the list (Mandatory)
    Type 'Contact Name', 'Company Name', 'Phone Number' (Optional)
    Click on 'Add to List'
  Import from Excel
    Browse to and upload the Excel file which contains your contacts
    Click on 'Add to list'
    Refer to the sample Excel file provided for the format
  Copy Email ID's
    Copy and paste your contacts into the text box provided
    Click on 'Add to List'
  Import from Mailing List
    Enter your valid mail id and password for Gmail/Yahoo
    Click on 'Retrieve Contacts'
    We will not store your mail id and password on our servers. Your username and password will only be used to retrieve your contacts

Manage Contacts

Click on the 'Contacts' tab
Delete List: You can delete the list/s by checking the list/s and clicking 'Delete'
Send Mail: Send the email by selecting lists and clicking 'Send Mail'
View List Contacts: Click on a particular list to view the contacts in that list.
  Add contacts to a list:
    Click on a list
    Click on the 'Add New Contacts' button
  Download Contacts of a List:
    Click on a list
    Click 'Download Contacts'. This downloads all contacts in the list in an Excel file
  Edit Contacts:
    Click on a List
    Click on the 'edit' button, which is next to the mail ID
    Edit the relevant fields and click 'Update'
  Subscribe Contacts:
    Select a list
    Select the box next to the unsubscribed mail IDs
    Click 'Move to subscribe'
  Unsubscribe contacts:
    Select a list
    Select the box next to the subscribed mail IDs
    Click 'Move to Unsubscribe'
  Copy Contacts
    Select a list
    Check the box next to the mail IDs and click 'Copy Contacts to List'
    Select the lists
    Click 'Copy Contacts to List' (This copies the contacts, retaining the original mail IDs)
  Move to List
    Select a list
    Check the box next to the mail IDs and click 'Move to List'
    Select the lists
    Click 'Move to List' (This does not keep the original mail IDs)
  Delete contacts from a list
    Click on a particular list
    Select the checkbox next to the contacts which you want to delete from the list
    Click 'Delete'
  Search Contacts in a list
    Click on a list
    Type the search string in the text box
    Click 'Go'


Click on the 'Contacts' tab
Delete List: You can delete the list/s by checking the list/s and clicking 'Delete'
Send Mail: Send the mail by selecting lists and clicking 'Send Mail'
View List Contacts: Click on a particular list to view the contacts in the list.
  Click on 'Emails' tab
  Select list/s to which you want to send an email. You can add nine individual IDs by selecting 'Click here to add more recipients'
  Click on 'Continue'
  Click on 'Emails' tab
  Type the name of your email
  Type the subject of you email
  Type the 'From' name and 'From' email address as well
  Select any of the folowing options. 'Send a Text Mail'/'Send a Web Page'/'Send a Newsletter'
  Click 'Next'
    Text Mail: Browse and attach files if any. Choose 'Plain text' or 'HTML format' and enter the body content. Alternatively, you can upload an external text file. Click on preview to view your email layout.
    Web Page: Type a webpage link and click submit, or browse to an HTML template and upload it.
    News Letters: Click on a template. Customize the preloaded content by adding your words.
You can view your email layout by clicking 'Preview'
    Click on a list
  Check 'Include Signature' to add your signature (Optional)
  Send Mail/Schedule Mail/Save to Drafts
    Click on 'Send Mail Now' to deliver the email immediately
    Click on 'Schedule Mail' to choose a future date and time for your broadcast.
    Click on 'Save to Drafts' to save the email. You can modify and send the drafts whenever you wish to

Schedule Emails

Click on My Home Page
Click on 'View Scheduled Mails' under the 'Create an Email' link
  You can view all your scheduled emails
  Click on an email to edit/delete/preview
  You can view the email layout by clicking 'Preview'
  Click 'Delete' to delete the scheduled email
  To edit the recipients click 'Edit Selection List'. Select the list and click on 'Save'
  Click on 'Edit Mail Settings', edit the desired fields and click 'Save Changes'
  Click 'Edit Mail' to edit your email body and schedule time
    •  Delete Scheduled Mail: Go to 'View Your Scheduled Mail' and click on 'Delete'

Save as Drafts

Click on 'My Home Page'
Click on 'View Draft Mail' under the link 'Create an email'
  You can view all your saved emails
  Click on an email to edit/delete/preview
  You can view the email layout by clicking 'Preview'
  Click 'Delete' to delete the saved mail
  To edit the recipients click 'Edit Selection List'. Select the list and click 'Save'
  Click 'Edit Mail Settings', edit the desired fields and click 'Save Changes'
  Click 'Edit Mail' to edit your email body, and signature
  Save to drafts or send the email after editing


Click on My Home Page
Click on View Draft Mail under the link 'Create an email'
  Click on the 'Reports' tab
  You can view all your broadcasts here
  Click on a broadcast for detailed performance data
  You can see counts of total sent, bounced, opened and forward status


Click on "Images tab"
Click Upload New Image
  Enter the Image Name, browse to the image and click Upload Image
  You can add a maximum of ten images
  You can use these images in the body of your email

My Settings

Displays your profile
You can update this, by clicking 'Edit Profile'

Price Plan

Go to My Homepage
Under the tab 'Your Current Pricing Plan' click 'Change your Plan'
Select a plan suitable to your needs
Select a billing option;
Click Next
Enter/edit your Billing Information
Enter your Credit Card details as well
Click on 'Submit My Order'
Check the inbox for the email ID which you during the registration process.
Click the confirmation link to start your new pricing plan

Join My List

Add a 'Join My Mailing List' button to your website
You can also lead your website visitors to your mailing list by adding a 'Join My Mailing List' box to your site.
  Go to the Homepage
  Click 'Generate HTML Link' under the tab 'Join My Mailing List'
  Select a style and click Next
  Enter the text which you want to display on your website
  Select the graphics as well
  Click 'Preview' to view your new 'Join My Mailing List' box box
  Enter the desired email IDs and click Send
Edit Join My Mailing List
  Go to Home Page
  Click 'Edit Join My Mailing List Form' under the 'Join My Mailing List form
  Select Image, header and introductory paragraph. (The form visitors of your website will view when they click on Check My Mailing List)
  Choose the list you want visitors to join
  Enter the sub header and description and click 'Save Changes.

Refer a Friend

Click the 'Refer a Friend' link on the Home page
Enter your friend's email ID and first name.
Type a message to your friend (optional)
Click on 'Refer your Friends'
Your friend will receive an email with your message and a link to the MailRail website
If your friend sings up for MailRail through your email, you will receive a bonus offer of an extra 50 contacts for your plan!

MailRail Support


1313 N. Milpitas Blvd Suite 105
Milpitas, CA 95035
P: 408-775-7077
F: 408-940-3380
Call Us

Phone: 408-775-7077

Feel free to call us at 408-775-7077 and explain your queries, Please provide your user id and contact number along with queries Our support team will answer you within few hours Monday through Friday

Email Us


Our support team is available anytime to help you through mails. Send your queries to Support team member will answer for your queries. We will be happy to assist you any time.

if you Can't find what you're looking for in this Section? Contact Us



1313 N. Milpitas Blvd, Suite 285
Milpitas CA 95035
Phone: +1-408-775-7077
Fax: 408-400-7117


No.279, 15th Main,
RMV Extension, Sadashiva Nagar,
Bangalore - 560 080,
Phone: +91-80-23464056
Mobile: +91-9845306824